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47 Proven Chatbot Use Cases That Deliver Results 2024

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Chatbot Use Cases

And, as of now, only 23% of customer service companies are using AI chatbots. You now know all the use cases of Chatbots for various sectors and how they are using it now. The rise of these types of tools signifies a significant shift in how businesses interact with customers and streamline operations. Their multifaceted applications in industries like e-commerce, healthcare, education, and more showcase their potential to revolutionize customer service and engagement.

Chatbots can answer simple questions or direct users to the correct department based on the query. They can also help fill in forms and provide information about government services. The additional help from chatbots can keep customers away from the phone lines and reduce waiting times.

Table of Contents

A chatbot can provide customers with multiple-choice questions, with each question having its own image, text and/or video. By using these features, chatbots can ask customers to choose a product category, which customers can select in one click. Chatbots can help create this onboarding process by becoming a tour guide for the company’s products and services  by showing customers how a product operates or a service works before they even buy it. While a customer is learning about a company’s products/services through their chatbot, this is when the chatbot can show the person an attractive upsell/down-sell offer. Since the person is already engaged with the company’s products, they will seriously consider (and probably accept) the offer being shown by the chatbot, thus increasing sales. With their chatbot, American Eagle Outfitters start casual conversations with their audience.

Chatbot Use Cases

Sometimes, the only thing standing between you and a sale is a customer’s inability to perform a simple action themselves in order to find what they want and make a buying decision. Imagine that a patient has some unusual symptoms and doesn’t know what’s wrong. Before they panic or call in to have a visit with you, they can go on your app and ask the chatbot for medical assistance. Each treatment should have a personalized survey to collect the patient’s medical data to be relevant and bring the best results. Every customer wants to feel special and that the offer you’re sending is personalized to them.

Chatbot use cases for a better agent experience

While this is a respectable conversion rate, businesses should also apply the ‘second net’ strategy, which is effective for those website visitors who do not convert with landing pages and forms. In the above screenshot, you can see a demonstration of how a survey chatbot works. The company’s chatbot asks the customer if they would like to participate in the survey. They can simply choose from the ‘options’ provided under the question to move through the survey. Plus, the use of images, GIFs, and videos above the questions makes the survey less boring.

Chatbot Use Cases

In the grand scheme of things, this is a good problem for the consumer to have. Conversation history and other important information slip easily between the cracks. Plus, managers have no way to connect the data from that channel or visualize its metrics. First, automate maintenance notifications to keep affected customers in the know. Secondly, you can also automate reminders to customers through SMS to collect payments and set up revised payment plans.

General ChatGPT Use Cases

For example, they can provide information about symptoms, diagnosis, prescriptions, tests, treatments, follow-up visits, etc. By finetuning ChatGPT with your company’s policies, you can have it answer employee’s questions about HR policies. HR departments frequently require a series of questions to ask job candidates during the interview process, which can be a time-consuming task. AI can be utilized to produce interview questions that pertain to the job position and evaluate the candidate’s qualifications, abilities, and experience.

What Can ChatGPT Do? 9 Compelling Use Cases in 2024 – Techopedia

What Can ChatGPT Do? 9 Compelling Use Cases in 2024.

Posted: Fri, 15 Dec 2023 08:00:00 GMT [source]

As chatbots converse with your customers, they collect valuable customer data and feedback. Every interaction is a useful data point when taken into context, providing insights into customer behavior, preferences, and satisfaction levels. On top of the countless customer-facing benefits, e-commerce chatbots can be powerful analytical tools that offer a detailed look at your business’ target audience. Available on all Android phones, Google Assistant is a holistic digital concierge. Google assistant serves as a response suggestion engine in Google’s messaging platforms.

E-Commerce Chatbot Best Practices

That’s led many ecommerce businesses, like eBay, Nike and Sephora, to deploy chatbots on messaging platforms like Facebook Messenger, WhatsApp, Kik and WeChat. Also, make sure that you check customer feedback where shoppers tell you what they want from your bot. If the answer is yes, make changes to your bot to improve the customer satisfaction of the users. The best part is that your agents will have more time to handle complex queries and your customer service queues will shrink in numbers.

  • Chatbots have revolutionized various industries, offering versatile and efficient solutions to businesses while continuously enhancing customer engagement.
  • Thanks to generative AI, e-commerce chatbots can have conversations that build and grow into unique customer experiences, with an e-commerce chatbot formulating answers in real time.
  • Audience research involves collecting information and insights about the target audience to gain a better understanding of their interests, preferences, behaviors, and requirements.

Additionally, assistants can answer questions and learn about users to offer them personalized news or suggestions. Kian claims to increased the conversion rate on Kia’s website from 7% to 21%. Chatbots have a big role to play in complex B2C interactions, such as car sales, where they are able to answer complex questions quickly. As an additional bonus, chatbots provide a consistent sales experience across a wide range of channels.

Users can also in return, engage with the airline to update their meal preference or seat location. And managing personal finances is getting more difficult to tackle nowadays, with plenty of digital subscriptions available, most of which can go unnoticed after some time. Simply put, these are two self-service tools that enhance each other performance when working together. Other scenarios might include a pricing page when a prospective client struggles to choose the best subscription plan for their specific case. A helping ‘robotic’ hand 🦾 can turn things in your favor and bring a new client. They may have issues with payments, pending transactions, fraud, or other matters.

Most of the ideas here can be replicated by brands’ apps with notifications as well. However, bots allow companies to go one step beyond notifications and have a conversation with the customer. Freshchat helped software development company CISS with its customer experience operations.

What is a chatbot?

Read more about Chatbot Use Cases here.